Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund. 

Please send an email to pandoreparis@proton.me along with a photo of the products for which you would like to get a refund. Please note all items on sale are final sale and cannot be returned.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your refund is accepted, we’ll send you a full refund. This process can take few days, depending on your bank. You won't need to send back the product to get your refund.

You can always contact us for any refund question at pandoreparis@proton.me.


Prices, Payment, and Product Availability

Once an order has been made, you must pay the price stated on our website as being the purchase price for the relevant products (subject to the below paragraphs). It is your responsibility to confirm what is in your cart prior to making a purchase. We do not provide refunds for products that are mistakenly purchased. Payment may only be made in the methods provided on our website. We will not ship any ordered products until payment for those products have been received. 

By placing an order with us, you warrant and represent to us that:

  1. You understand the nature and effect of these Terms and agree to be bound by them;
  2. You are authorized and legally permitted to purchase the products being ordered;
  3. You are authorized and legally permitted to effect payment for the products being ordered using the payment method selected;
  4. The information provided to us in connection with your purchase is accurate and complete.

You agree to indemnify us against any and all expenses, losses, damages, or costs that we may sustain or incur in connection with any breach by you of the above warranties.

Pandore will attempt to make the product and quantities advertised on this site available at all times. However, this cannot always be guaranteed.

Pandore does not make any warranties with respect to the availability of its products and will not be liable for any products that are not available at the time of your checkout. The customer will be notified as soon as is reasonably possible when this occurs and advised on what to do to solve this problem. With the exception of those products purchased on a subscription basis, Pandore's prices are subject to change without notice.

Pandore reserves the right to refuse or terminate/cancel orders when there has been website malfunction or error such as technical difficulty, an incorrect price has been displayed, or your billing or shipping information is incorrect, we have grounds to believe that you are not authorized or legally permitted to make the relevant purchase, we have grounds to believe that you have breached these Terms or any force majeure events have occurred.

Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.

Promotions

We may, from time to time, run promotions where certain products, or a combination of products, are offered for sale at a discounted price.

All promotions are subject to availability and while stocks last.

Any products purchased outside of the advertised time frame set out by Pandore will not be eligible for the promotional price. Where there is no promotion period specified, the relevant promotion will end when it is discontinued on Pandore platforms.